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CX Must Read Books
This is my collection of Customer Experience books that I have read for my Master's Degree or for general professional development in the field of Customer Experience. #cx #customerexperience # books
This book takes a good look at crafting customer experiences towards women as they control so much of purchasing both personally and professionally. Very good read. #cx #cxd #yourcustomersshoes #winningherbusiness #books
Customer Experience 3.0
Great technical guide for mapping out your customer experiences. It also has a lot of wonderful real life examples. #cx #cxd #yourcustomersshoes #customerexperience3.0 #books
The Ten Principles Behind Great Customer Experiences.
Excellent book on building a framework for understanding and redesigning your customer experience. #cx #cxd #yourcustomersshoes #thetenpriciplesbehindgreatcustomerexperiences #books
Chief Customer Officer
Great first hand information from some of the world's most powerful Chief Customer Officers and an all around excellent read for building a world class customer experience. #cx #cxd #yourcustomersshoes #cheifcustomerofficer #books
What Customers Crave
This book focuses on how to deliver what customers are actually craving and how to make the customer experience memorable. #cx #cxd #yourcustomersshoes #whatcustomerscrave #books
The Starbucks Experience
This book provides wonderful insight for setting customer experience goals and for generally understanding the power of an excellent customer experience. #cx #cxd #customerexperience #yourcustomersshoes #books
