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customer journey map

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Customer Journey overzichten per branche [infographic] - Hendrixen.nl ...

I'm intrigued by this journey mapping approach, although i'm not sure how well the images work. Curious to explore this technique... kirjasto_customer_journey_map_4049

Customer Journey Map Emotion Map the 'as-is' emotional

customer empathy map - Google Search

The Map of Design Thinking :: designthinkingmap.com

Download step-by-step build PDF

El viaje del cliente en KLM #servicedesign http://www.pinterest.com/nlappalainen/service-design-i-business-design/

A New Architecture for Information Systems

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